Issues With Direct Carrier Billing in EU

 
There have been some recent changes to app store policies that place a limit on the amount of purchases a player can make using Direct Carrier Billing (DCB) as a form of payment in certain EU regions. If you would like to learn more you can visit this site for information:
  • Customers will only be able to spend up to 50 EUR per transaction
  • Customers will only be able to spend up to 300 EUR per month

If attempting to purchase using this method and you are getting an error message, using a different method of payment (Credit Card, Google Wallet, ect) will likely resolve the error message.

If after attempting a different form of payment and still getting the error message, please contact our support team and provide us the following information: 

Your case sensitive Username or Account ID
What the error message says (screenshots are helpful in this case!)
What method of payment you are attempting to use