Customer Support will not be able to provide any compensation or refunds for unsatisfactory Loot Pull purchases. Below you will find an explanation and the best avenue for any player to submit their feedback.

Given the chance based nature of Loot Pulls, the results of pulls are unpredictable. The purpose of this design is to accomplish two things. The first is to maintain the rarity and exclusivity of the best Superstars and items in the game. The second is to still give a chance of the best rewards to every single player, which can happen with any pull.

This system accomplishes both things, though may result in good or bad luck for players that participate. Please remember that Loot Pulls do not guarantee any particular character or item, and any pack purchases with in-game cash are done at your own risk.